💸 Refund Policy

1. General Policy

At BuildingTrust Solutions, we take pride in delivering reliable, high-quality service. Our goal is always to ensure customer satisfaction and to resolve any issues quickly and fairly. Because we provide labor- and time-based property services, our refund policy is structured to reflect the nature of our work.

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2. Service Satisfaction Guarantee

If you are not fully satisfied with the service you received, please notify us within 48 hours of service completion. We will:

• Review the issue promptly

• Offer a resolution, which may include:

  • A follow-up service at no additional cost

  • A partial refund, if appropriate

  • A service credit toward a future visit

We reserve the right to determine the most appropriate resolution based on the situation.

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3. Non-Refundable Items

The following are not eligible for refunds:

• Services rendered as requested and completed without issue

• Custom parts or materials purchased for your job

• Deposits made to secure appointments or materials

• Missed appointments or cancellations with less than 24 hours’ notice

 

4. Cancellations and Rescheduling

• 24-Hour Notice Required: Cancellations or reschedules made less than 24 hours before the scheduled service time may be subject to a $50 cancellation fee.

• For jobs requiring deposits or material pre-purchase, cancellations may result in forfeiture of the deposit if expenses have already been incurred.

 

5. Refund Processing

If a refund is approved, it will be processed via the original method of payment within 5–10 business days. We will notify you once your refund has been issued.

 

6. No-Show Policy

If a technician is dispatched to your location and no authorized contact is present to allow access or confirm the work, a trip charge may apply, and the visit may not be eligible for refund or rescheduling without additional cost.

 

7. Contact Us

To request a refund or discuss an issue with your service:

📧 Email: info@buildingtrustsolutions.com
📞 Phone: (+1) 855-885-7426

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We appreciate your trust and business. Our team is committed to delivering exceptional service — and resolving any concerns with respect and urgency.